Refund and Returns – Victory Pluz

This policy is for Customers & Whole Sellers. Please read carefully.

Customer Returns & Refunds policy

ALL SALES FINAL. No Refunds. No Exchanges. No Chargebacks. But we are willing to work with every customer to meet satisfaction with reasonable causes outside of their control, or an act of God, like extreme weather events.

Please do not send your purchase back to the manufacturer if purchased through retailer.

You are entitled to cancel your order within 24 hours without giving any reason for doing so. Please contact us by email asap to cancel order if request is made to ship. Local deliveries must give at least 24 hour notice if expected delivery date is next day. Same day deliveries can be rescheduled but not canceled due to short time of delivery arrival expectations.

You can inform us of your decision by e-mail victorypluzshop@gmail.com or calling Victoria: 512-999-6715

Gifts:

We do not do gift purchases due to the nature of the products we sell. Each purchaser must be 21 years and up to purchase hemp or hemp derived products from this website.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail victorypluzshop@gmail.com or 512-999-6715 Monday through Friday 9am-5pm Central Standard time.

Whole Sale Returns

10 Days from date of purchased. Unopened and completely sealed. No exceptions.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Any health and personal care items we sell.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 10 days after delivery

Refunds

Whole Sellers: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

Whole Sellers: If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Whole Sellers: Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

Whole Sellers: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at victorypluzshop@gmail.com for further directions.

Gifts

Whole Sellers: We do not do gift purchases due to the nature of product. Each purchaser must be 21 years and up to purchase hemp or hemp derived products from this website.

Shipping returns

Whole Sellers: We only accept returns from retailers or other Whole Sellers. Email us for further directions: victorypluzshop@gmail.com

You will be responsible for paying for your own shipping costs for returning your item(s).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.